Frequently Asked Questions
How far in advance should I book a party?
All customers are very important to us and we will do our best to accommodate the vast needs and time lines. There are many facets of the planning process that must be considered such as initial signing of contract, processing of deposits, production and delivery of party invitations, booking of external service provides etc. Therefore in order to be assured the best quality of service please book at least 4 to 6 weeks prior to the event date.
How do I book a rental party from The Tiny Tiara?
You may contact us through our website via the contact and booking form on the Contact page, email (thetinytiara@yahoo.ca) or by phone at 416.358.8850. All calls and inquiries are very important to us so please allow up to 24 hours to process and return calls. Depending on when your party date is requested we will either meet with you in person or mail you a party packet that includes an instruction sheet, simple contract and guest list sheet. If time allows, all information will be mailed. It is asked that the signed contract along with guest list and a non-refundable deposit payable to The Tiny Tiara (required to hold your party date) is returned to us within 7 days. Once your deposit has been processed, you will be supplied with the coordinating party invitations that are included in your package. The deposit also goes towards the overall cost of your party, which will be paid in full the day we arrive at your party by cash. It is important that you understand that there is a $25.00 fee for any returned cheques. Also, if we do not receive your completed paperwork and deposit within the 7 day period from the time of booking your event – whether in person or by mail – you will forfeit your event date for another potential booking.
How much is the deposit to secure my event date?
Non-refundable deposits are required in order to secure your desired event date and time. A celebration will not be considered booked nor will a date be held for a celebration if a deposit is not received from the client along with the corresponding paper work and signed contract. Deposits required will vary from party theme to party theme as well as from Crystal Tiara Celebration to Diamond Tiara Celebration packages as each party theme and celebration package requires varying levels of initial preparation and start up. Deposit requirements are always discussed with each client at the time of inquiry and reaffirmed at the time of booking. If you have any questions regarding the non-refundable deposit requirements, please feel free to contact Tiny Tiara event designer today.
Can I book a party in less than the 4-6 weeks suggested?
How much is the deposit to secure my event date?
Non-refundable deposits are required in order to secure your desired event date and time. A celebration will not be considered booked nor will a date be held for a celebration if a deposit is not received from the client along with the corresponding paper work and signed contract. Deposits required will vary from party theme to party theme as well as from Crystal Tiara Celebration to Diamond Tiara Celebration packages as each party theme and celebration package requires varying levels of initial preparation and start up. Deposit requirements are always discussed with each client at the time of inquiry and reaffirmed at the time of booking. If you have any questions regarding the non-refundable deposit requirements, please feel free to contact Tiny Tiara event designer today.
Can I book a party in less than the 4-6 weeks suggested?
If your party date is available there is always the possibility of booking and hosting a wonderful party from The Tiny Tiara in less than 4 weeks. However, you must understand that there may be aspects of your party that may be affected as a result of the shortened planning period. For example, you may not have enough time to mail out the invitations to your guests. A custom party for your child may not be able to be created because of the time constraints. Also specialty services may not be utilized to their full potential due to time constraints such as design and delivery of custom invitations, the proper development of custom cakes or availability of our specific character hostesses . The Tiny Tiara sets a very high standard for goods and services provided to its customers. We therefore require the full 4 to 6 weeks in order to deliver and produce a high quality party. Please understand that if these standards are compromised due to time constraints resulting from late bookings it is not the responsibility of The Tiny Tiara.
Are custom party themes available?
We have a spectacular selection of theme party rental packages to meet the wide range of preferences and ages of our customers. However, an entirely new and custom theme party package can be designed and created to meet the needs of our customers and make their child's party truly unique. The cost of the base package for a custom theme party rental for 8 children will vary depending on the them and complexity of the details in preparation. It takes a tremendous amount of time and energy to coordinate all of the facets of a custom party and we do not compromise the standards and quality of our services and products. The additional time to design and coordinate all resources necessary for a custom party must be considered at the time of booking. All custom theme rental parties will be subject to a custom theme party planning service fee.
What if I need to cancel or postpone my party?
Are custom party themes available?
We have a spectacular selection of theme party rental packages to meet the wide range of preferences and ages of our customers. However, an entirely new and custom theme party package can be designed and created to meet the needs of our customers and make their child's party truly unique. The cost of the base package for a custom theme party rental for 8 children will vary depending on the them and complexity of the details in preparation. It takes a tremendous amount of time and energy to coordinate all of the facets of a custom party and we do not compromise the standards and quality of our services and products. The additional time to design and coordinate all resources necessary for a custom party must be considered at the time of booking. All custom theme rental parties will be subject to a custom theme party planning service fee.
What if I need to cancel or postpone my party?
If you have to postpone, we will work with you to reschedule your party to another day that will work, but you must inform us at least 7 days prior to your party date. Due to the reservation nature of our business, the deposit is non-refundable but it can be applied towards the cost of another party if held within 60 days of the original party date. Parties may only be postponed one time. If you have postponed a Diamond Tiara Celebration, you will be required to pay an additional fee to reprint custom invitations. The additional fee will vary among the party theme packages as each custom invitation has its own level of detail and complexity.
If you choose to cancel our services for any reason, your deposit will not be refunded.
If you choose to cancel our services for any reason, your deposit will not be refunded.
What if there is bad weather or illness?
Being residents of Ontario, we are aware that the weather can be unpredictable and uncooperative at times. In the event of bad weather, The Tiny Tiara reserves the right to reschedule your party delivery - safety is of the utmost importance. If the guest of honor becomes ill, we will gladly work with you to choose an alternate date for your party based on availability. See our policy in the question above for more information.
How does the rental process work?
The Tiny Tiara strives to provide parents with worry free parties for their children. Our main goal is to provide our customers with everything they will need for a great children's party - from invitations to favours! Part of this service includes the complete set up and take down of all party rental inventory in order to provide you with more time to focus on and enjoy other aspects of your child's party. In order to prepare for us, we ask that the party room be clean and clear of all unnecessary items (declutter) and the base of furniture be arranged in the location that you desire or that was discussed during initial meeting or phone conversation.
For most parties, set up requires a minimum of 2 hours while working quickly and with no interruptions. The time to set up your party is a major facet of the party planning process. Therefore set up preparations must be considered fully and kept in mind when deciding the time of your party and when and at what time you would like items delivered.
The rental period is normally 4 hours. Your TinyTiara event planner will delivery and set up the party area. Your Tiny Tiara event planner will also remain on site to help out with party details and ensure the party runs smoothly from each event. Once the party is starting to come to an end (usually within 2 hours), your Tiny Tiara event planner will begin to clean up the party area. Once all of the children have gone home all items are then packed up and removed from your home or party location. This helps to ensure that all items are returned in the condition in which they were delivered. Table accessories including dishes, cutlery, servers, decorations etc. must be cleaned and in order for us to pack them neatly back into the bins. Items of fabric such as linens, towels, chair ties, costumes etc. will be laundered by us. All items must be returned so referring to the inventory sheet that is provided is very helpful.
Do you require any special parking provisions for delivery and pick of party rental items?
As mentioned earlier, party items are packed in large bins and costumes on a rolling rack. Packages can be large and awkward and, depending on the theme or specialty services utilized by a particular customer, there may be several large packages that are to be delivered. Therefore we kindly request that you allow space for us to park as close to the entrance of your home as possible as we do carry many heavy items into your party. In case of rain, entrance through a covered garage would be greatly appreciated!
What are the party packages that are available?
Our party theme rental process is set up with two celebrations to choose from - Crystal Tiara Celebration and Diamond Tiara Celebration. Each celebration is designed to meet the vast needs and desires of our clients and offers varying benefits. Please see each party theme for specific information regarding each party celebration.
Do you require any special parking provisions for delivery and pick of party rental items?
As mentioned earlier, party items are packed in large bins and costumes on a rolling rack. Packages can be large and awkward and, depending on the theme or specialty services utilized by a particular customer, there may be several large packages that are to be delivered. Therefore we kindly request that you allow space for us to park as close to the entrance of your home as possible as we do carry many heavy items into your party. In case of rain, entrance through a covered garage would be greatly appreciated!
What are the party packages that are available?
Our party theme rental process is set up with two celebrations to choose from - Crystal Tiara Celebration and Diamond Tiara Celebration. Each celebration is designed to meet the vast needs and desires of our clients and offers varying benefits. Please see each party theme for specific information regarding each party celebration.
When should I send the party invitations to my guests?
Each party theme rental celebration package includes invitations (either our original Tiny Tiara invitations or custom invitations to coordinate to the party theme and set the tone for the party) and envelopes. For the Crystal Tiara Celebration invitations will be provided to you once all paperwork has been completed and returned and deposit processed. At which point you will then address and mail your invitations to your guests. Typically invitations should be sent at least 4 weeks prior to the event date. Once again, timing of booking is important in order to allow enough time for processing your booking and allowing you enough time to mail invitations. It is not the responsibility of The Tiny Tiara to address or mail invitations for the Crystal Tiara Celebration party packages. Therefore, the responsibility of ensuring that invitations are accurately addressed and mailed in a timely manner lies solely in the hands of each customer.
However, the Diamond Tiara Celebration party package offers the client with the added peace of mind of having the invitations addressed and mailed. In this case it is critical that booking and processing happen well in advance of the party date and all mailing information is provided to The Tiny Tiara in order to ensure that the invitations reach all guests in a timely fashion.
Each party celebration package includes invitations and envelopes for the seven guests, not including the guest of honour. For parties in which there are more than 8 guests, the cost of the extra invitations and envelopes is included in the additional charge per guest for that particular party theme package.
Are custom invitations available?
We have a beautiful assortment of party invitations to coordinate with each party theme package and set the tone for your child's party. These invitations are both custom in design and professionally printed. Custom invitations above and beyond the invitations offered in each Diamond Tiara Celebration package are subject to additional charges above and beyond the base price for a theme party rental package. The cost of custom invitations also varies depending on the theme, added details and delivery time needs. It is important to keep design and delivery time in mind when requesting custom invitations and booking a party with The Tiny Tiara.
What is the minimum attendance?
Each party celebration package includes invitations and envelopes for the seven guests, not including the guest of honour. For parties in which there are more than 8 guests, the cost of the extra invitations and envelopes is included in the additional charge per guest for that particular party theme package.
Are custom invitations available?
We have a beautiful assortment of party invitations to coordinate with each party theme package and set the tone for your child's party. These invitations are both custom in design and professionally printed. Custom invitations above and beyond the invitations offered in each Diamond Tiara Celebration package are subject to additional charges above and beyond the base price for a theme party rental package. The cost of custom invitations also varies depending on the theme, added details and delivery time needs. It is important to keep design and delivery time in mind when requesting custom invitations and booking a party with The Tiny Tiara.
What is the minimum attendance?
Our party packages are designed for 8 guests including the guest of honor. We welcome parties smaller than 8, however each party is charged for the minimum of 8 children. The cost of the party will not be adjusted if there are less than 8 children in attendance.
What is the maximum attendance?
Each party designed and planned by The Tiny Tiara is unique and we strive to meet the needs and desires of all our customers. Our packages work best if there are 8 children however we can plan to accommodate up to 12 children. Although we can plan and organize a party for more than 12 children there are very important aspects of the party that must be considered and these will have to be discussed in detail once you decide which theme you want. For each child exceeding the minimum 8, there is an additional fee per child, which will vary depending on the party theme and celebration of choice. You will only be required to pay for the number of additional guests as confirmed 48 hours prior to your party. For Diamond Tiara Celebrations, the additional fee per additional will cover all of the materials needed to provide for that guest (food, costumes, favours etc.) including the custom invitation. If an additional guest is unable to make it to your celebration, you will however be required to pay for the additional custom invitation sent to that individual. For example, 12 guests are invited to your Diamond Tiara Celebration and only 10 confirm that they will be able to attend. Your costs will include the Diamond Tiara Celebration fee for the 8 guests, including the guest of honour, plus the additional fee for that package for the two additional guests, plus the corresponding fee for the two custom invitations sent to the two guests who are unable to attend.
Do you need a final RSVP count before the party date?
All of our party packages are ready for a total of eight guests and that is what we will bring to your party unless your initial booking is for more than 8 children. Therefore, if you are expecting 8 guests or less, you will not need to provide us with an RSVP, as we will be prepared to supply you will materials for 8 guest. However, if for some reason, you are expecting more guests than what was specified at the initial booking we would definitely require a revised RSVP count as well as an updated guest list at least 1 week before the party date. This is to ensure provisions for the added guests are supplied and the final cost of the party rental is reflective of the number of guests in attendance. We will also confirm final numbers 48 hours prior to the event date via a phone call and address any questions or concerns that you may have at that time.
Where can I host my party?
Part of the service that is provided from The Tiny Tiara is to bring everything you need for a great party to you wherever you are. You may choose to have your party at home or you may choose to have your party at another location. It is important that you understand that you must organize all of the details of this alternate location. Also, The Tiny Tiara must be notified of all the details of these alternative locations in advance. Also, party items delivered to the location specified at the time of booking are not to be moved to an alternative location. The Tiny Tiara assumes no responsibility or liability for any accidents or damages that may occur at any location.
May I host an outdoor party?
May I host an outdoor party?
Outdoor parties are beautiful and enjoyed by many when the weather is nice and cooperative. Party materials may be taken outdoors to a clean, non-grassy, non-dirty area such as a patio, deck, gazebo etc. Children participating in the party will not be permitted to go into grassy or dirty areas while in attire and accessories provided by The Tiny Tiara. If you choose to have an outdoor function and must use sunscreen, you may be responsible for damage caused to our costumes from use of these products. We reserve the right to determine if the outdoor area is suitable for our equipment. Please provide an area indoors for the children to change into costumes. In addition, please have an indoor back-up location available to accommodate all guests in case weather conditions change. Keep in mind that children may not want to dress up and may not enjoy the party as much if it is hot outside- and we all know how hot it can get during the summer months. Please advise The Tiny Tiara of the possibility of an outdoor party at the time of your booking.
What should children wear at my party?
When determining what is appropriate for the children to wear in order to participate in a party theme created from The Tiny Tiara you must consider the party theme itself. Each party package outlines what the guest are recommended to wear in order to participate in the party. In most cases, guests are to wear a bodysuit and tights. However, there are party themes which require other attire so please refer to the party theme outline for this information and advise your guests in advance. If you have any questions regarding this please feel free to contact us.
What should children wear at my party?
When determining what is appropriate for the children to wear in order to participate in a party theme created from The Tiny Tiara you must consider the party theme itself. Each party package outlines what the guest are recommended to wear in order to participate in the party. In most cases, guests are to wear a bodysuit and tights. However, there are party themes which require other attire so please refer to the party theme outline for this information and advise your guests in advance. If you have any questions regarding this please feel free to contact us.
What ages are appropriate for your rental party items?
Our parties are for 3 years and up. For safety reasons, children under 3 years of age will not be permitted to use equipment provided by The Tiny Tiara. If you have a special party request for children younger than 3, please contact us to discuss your needs. For costumes, we have various sizes to accommodate the ages of the children specified in each party theme.
How long should my party last?
Party length depends greatly on the age of the guests in attendance and the activities planned for the party. Our typical party is about 2 hours and you will be provided with a sample timeline and itinerary with your package that will fall within the 2-hour time frame. If you have booked a party celebration that includes a hostess from The Tiny Tiara they will guide the party within the 2-hour time frame.
What can I expect from a party character hostess from The Tiny Tiara?
Many of our clients chose the celebration packages in which a party character hostess is included because it allows them more time to focus on and watch their child as they enjoy a party that is planned just for them. When considering party celebration packages, you must consider the number of guests on your party list. One hostess is prepared and equipped to work with the 8 guests provided for in each of our party theme celebration packages. However if you have more than 8 children for your party you will be required to hire a second hostess. A hostess from The Tiny Tiara will:
- Greet guests
- Introductions and reasons for gathering
- Organize, direct and help with costumes
- Perform any naming or crowning ceremonies
- Apply make-up and/or fingernail polish during glamour sessions
- Style hair
- Instruct and direct games, activities or crafts
- Hand out prizes from the games played
- Organize and direct guests to the party table
- If possible, help serve food and refreshments to the children (once the children are seated at the party table, the hostess may be conducting other activities – these will vary depending on the theme package – and therefore may not be able to help serve the food and refreshments to the children)
- Read theme based story for story time as the children enjoy their lunch
- Lead in the singing of happy birthday
- Presentation of special gift to the guest of honour
A party character hostess may be hired, for any of the party themes. Please contact us for more information regarding additional character hostess.
What if I have boys and girls at my party?
The parties designed by The Tiny Tiara are whimsical and very girly but we can bring a mixture of boy’s dress up attire for your guests to coordinate with your party theme. However, we don’t want any young gentlemen to feel left out so mixed gender parties must be discussed in advance in order to properly prepare for your party.
How far do your services reach?
We are located in the Mississauga/Old Meadowvale Village/Fletcher’s Creek area. The main goal of The Tiny Tiara is to provide you with all the party essentials right to your front door. We will therefore travel up to 40km from our location to your event without added travel fees. However all party locations outside the 40km radius of our location as measured by Mapquest will be subject to a travel fee. A travel fee of $1.00 for every kilometer traveled over and above 40km both coming and going will be added to the final party balance.
What is my obligation as the client?
Client provides their own:
- Appropriate number of tables and chairs for their party guests (however table and chair rentals are available if required)
- Food and refreshments for the party guests
- Table and covering for the Birthday gifts table if The Tiny Tiara has not been hired to decorate one for you
- Food items for specific party themes if required (i.e., for spa party organic mask and cucumber eye treatment)
- Prizes for games
- Safe, clean area for dressing
- Clean and uncluttered party room for set up
- table and chairs arranged in desired location for party
- A signed, rental agreement is required
- Signed inventory and item replacement sheet at the time of material delivery
- Balance owing for party rental items
The Tiny Tiara has provided this account of some of our policies and terms of service with the assumption that you have read and agreed to our policies before signing the Rental Party Agreement. Please ask for clarification if there are any questions regarding the above policies or any other policy before reserving your party.
